Frequently Asked Questions

What products do you offer?

At Doggy Chew, we are an independent online retailer offering dog chew treats, including YAKDOG Turmeric Cheese Chews for Dogs.

Our product listings include clear images, pricing, available options, and relevant product specifications to help customers review product information before making a purchase.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 2–4 business days via Royal Mail within United Kingdom. We offer a flat shipping rate of £3.99 on all orders.

Do you offer international shipping?

No, We only ship to United Kingdom now.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in United Kingdom may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Do you charge restocking fees?

No, Doggy Chew does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

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